Help

Need help right away? 

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Email: support@skyepack.com

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Please include your name, school, email address, and the course you are in so we can help you quickly. 

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Phone: 855.759.3722

 

Frequently asked questions

I am a student and my instructor said we will be using Skyepack materials in the course. How do I get access to the materials?

First, create an account and navigate to your school's channel. Your instructor may have given you a direct URL, or you can look for your school in the Channel Guide. Most schools use student's school user ID to assign permissions, so be sure to create your Skyepack account using your 'username@school.edu' email address.



I am not able to find my course's pack in my schools channel. What should I do?

If you don't see your course's pack in your schools channel, the most likely reason is you have not yet been assigned permission to see it. If your instructor has notified you that it should be available to you, first verify that you created your account successfully (you will receive an authentication email after creating your acccount, and should be able to login to the Skyepack platform), and verify that you used the correct email address to create your account. If you still cannot see the pack, contact yoru instructor to be sure that you have been granted permission, and also send us a note (support@skyepack.com) so we know you are having problems and we will do whatever we can to help.



How do I get the Skyepack mobile app- and what does it do?

The Skyepack mobile app is available on iTunes and Google Play- you can find it by searching for 'Skyepack" in the app store. Once the app is installed on your mobile device, you'll need to log in, so be sure you create your account at www.skyepack.com first. With the Skyepack app, you can access all your course's content, and participate in the interactive activities like discussion boards and assessments, via your Apple or Android mobile devices. You can also take personal notes about the materials to help you study later. Please note that if there is video content in your course, it may be streaming. Streaming video content while not on a WiFi connection will consume data, and you could incur additional data charges if you go over your plan's maximum. If you aren't sure if video content is streaming or not- check with your instructor or send us a note (support@skyepack.com) and we'll help you figure it out.



How do I use the Note Tool in Skyepack?

The 'Note' button (bottom left of the screen while viewing a pack) allows you to create personal notes about the course content to help you review and study late. Only you will be able to see the notes you take (they are not shared with your instructor or other students), and notes sync across all the various devices that you use to access Skyepack. So, if you take a note while viewing your course materials on your laptop- then when you get to class, open up Skyepack on your iPad for a quick review before the exam-all the notes you took while on your laptop will be viewable. Notes are specific to each Page within the pack, so you can take notes specifically about the content on that page.



How do I participate in Discussion Boards in Skyepack?

If the pack for your course uses discussion boards, you'll see a question prompt provided by your instructor at the top of the discussion board. To respond to the question, simply type your response, and click the submit button. Your response will immediately be posted to the discussion board. To respond to another student's post, type your response into the field below the post you'd like to respond to, then hit 'enter' when you are ready to submit your respone.



I need to pay to access the pack for my course. Is the payment secure?

Skyepack uses a payment processing service that is known for their security and fraud prevention. Skyepack does not store your credit/debit card information. If you have any additional questions about payment security, please contact us at support@skyepack.com



I forgot my password! What should I do?

If you forgot yoru password- please got to www.skyepack.com. Click "Login" and select "Forgot your password?" You can reset your password there.



I'm having trouble accessing my content on my mobile device.

First, make sure you are using the Skyepack App (available at iTunes, Google Play, and Amazon App Store.) Using Skyepack through a mobile browser (Safari on an iPhone for example) will result in some lost functionality. If you are using the App, and are still having problems, please check to see if there is an App update available. If you have the most current version of the App, and are still experiencing issues, please send an email to support@skyepack.com and we'll help you out!



I'm having a technical problem with the Skyepack website or Skyepack app that isn't discussed here. What should I do?

If you are having a problem with the Skyepack website, please make sure you are using the most current version of a modern web browser (Internet Explorer, Chrome, Firefox, Safari). If you are having a problem with the app, please make sure your device is running the most recent OS update (iOS or Android) and also make sure you're Skyepack app is the most recent version. If that doesn't solve your problem, please send us a note at support@skyepack.com and we'll help you out. Please be as descriptive as possible about the problem you are having so we can assist you quickly.



I have some feedback to help you make Skyepack better. How can I share that with you?

We love hearing feedback from anyone using Skyepack. Please send a note to support@skyepack.com. We look forward to hearing from you!